RozieAI delivers unparalleled Natural Language Understanding and Deep Learning analytics to guide customer engagement.
Delivering personalized care is key to customer satisfaction, retention, and receptivity to individualized offers. The Social Engagement platform supports the development, deployment, and monitoring of conversational applications built for multi-channel stakeholder engagement. We support hybrid-AI powered, human-assisted workflows to respond to inquiries.
Organizations desire transparency into the customer voice, to guide business decision making. Social Pulse can be connected to analyze customer messages, comments, and feedback on any social media channel or enterprise-specific channels.
Applying our Natural Language Understanding and sentiment deep learning models, we deliver real time and historical visibility into social communications: topics of discussion and their trends, stakeholders and their interests, as well as sentiment.
Customer Engagement Objectives
Deliver on the demand for speed and ease of access to information and services
Meet the growing desire for customized user experiences
Transform a one-time transaction into a conversational relationship